Privacy Policy

Last Updated: 26/12/2024

1. Introduction

Welcome to CieloItaliano.co.uk. At Cielo Italiano, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with us.

2. Information We Collect

Personal Information: When you make a reservation, place an order, or sign up for our newsletter, we may collect personal details such as your name, email address, and phone number.

Usage Data: We may collect information about your interaction with our website, including your IP address, browser type, pages visited, and time spent on the site. This helps us improve our website and services.

3. How We Use Your Information

To Provide Services: We use your personal information to process reservations, respond to inquiries, and send updates about our services.

To Enhance Website Performance: Usage data is analysed to understand user behaviour and improve the website's functionality and user experience.

For Marketing: With your explicit consent, we may send you promotional materials, special offers, or newsletters.

4. How We Protect Your Information

Your personal information is protected using advanced security measures, including encryption technologies, secure payment gateways, firewalls, and regular security audits to prevent unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Once your data is no longer needed, we securely delete or anonymize it.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our website, managing reservations, or delivering other services. These providers are bound by confidentiality agreements and may only use your data for the purposes outlined in this policy.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyse site traffic. You can control or disable cookies through your browser settings, but some features of our website may not function properly without them.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Vendors

We collaborate with trusted vendors to ensure smooth operation of our website and services. These include:

Squarespace: Our primary web host.

ResOS: Used to manage table bookings.

Toast: Utilized as our EPoS system and for handling takeaway orders.

10. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the personal data we hold about you.

Correction: Request corrections to inaccurate or incomplete data.

Deletion: Request deletion of your personal information (subject to legal and operational requirements).

Marketing Preferences: Withdraw your consent to receive marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

To exercise your rights, please contact us at admin@cieloitaliano.co.uk.

11. Accessibility

We are committed to making our website accessible to everyone, including individuals with disabilities. If you experience any difficulties accessing our website or require assistance, please contact us at admin@cieloitaliano.co.uk.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised date.

13. Legal Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us at:

Email: admin@cieloitaliano.co.uk